Hear Roger engage his audience with this scenario...
You go to an ATM and instead of dispensing the £100 you keyed in, it dispenses £200 because the machine has been stacked with the wrong denomination notes.
- What do you think most people would do and why?
- What would be the right thing to do and why?
a) keep the money because it's the bank's fault - and besides, I deserve a little payback for all those bank charges
b) return the money because honesty is a non-negotiable principle for me
c) return the money because it belongs to the bank's shareholders who might include the pensioner living next door to me
d) return the money because it's theft and I if I keep it I might get traced and prosecuted
Copyright 2007 Roger Steare Consulting Ltd
